The below section is a relevant excerpt from The Writer Client Contract delineating the revision and refund policy of The Stuff. To review the entire contract, visit this link.

6.2 Refunds & Revisions

The Writer offers the Right Writes Guarantee™: unlimited revisions for writing and editing content, and full refunds, contingent upon the content criteria and Client satisfaction.

• For the content criteria, the Client will have to provide substantial evidence that the Writer did not meet its expressed circumstances in their delivered work.

• For Client satisfaction, the Client must qualify their dissatisfaction as stemming from poor quality. Poor quality may be used to describe the inability of the Writer to meet the Client’s writing standards, but it cannot be used to describe a minutiae pretense from which the Client will profit for a completely free service. The exclusive rights owner will have to prove a high standard around the context of the work product’s live location before condemning the Writer of not meeting the high standard.

• The Right Writes Guarantee™ includes extras.

• The Right Writes Guarantee™ does not protect major standards and circumstances not expressed by the Client and agreed-to by the Writer. I.e., surprise major standards do not continue the Writer’s obligations without their permission.

• For partial refunds, the Client will receive a refund based on the words, hours, or other purchased labor commodity unspent by the Writer, in addition to the work product created up until the request. In this instance, the Client would receive the immediate, full rights to the work product in its current state, in addition to the difference in labor commodity unspent.

• If the Writer immediately declines to take on a submitted project for any reason, they will reimburse the potential Client with a full refund, including processing fees.

• Where the Contract finishes processing, and the Client allowed work product to be made, then decides to cancel the project, they are not entitled to a full refund.

• A full refund cannot be requested by the Client after the work product has been delivered and finalized without first two revisions by the Writer to remedy the alleged errors.

• If the Writer has evidence to suspect the Client is being manipulative with refunds, revisions, or other purchasing ploys, such as revision run-downing, the Writer has the right to terminate his obligations to all refunds, their processing fees, unlimited revisions, or the work product’s partial or full delivery.

• The Writer will reimburse the Client on cancellable expenses. The Client is responsible for all non-cancellable expenses.

• Each contract of a milestone contract series is under the same aforementioned terms. Agreements and obligations do not necessarily transfer into the next contract of a series.

• Partners will also comply with the Right Writes Guarantee™